Returns, Replacements, and Shipping Policies
Returns & Replacements
Unless the wrong product has been sent to you, Returns will not be accepted. In such an event, please do not try to install the wrong part. Contact right away so we can discuss next steps.
The original buyer may be eligible for a new part replacement granted the following:
- Item must be unused, in the same condition that you received it, along with the original packaging.
- Any issues are addressed within 7 days of Delivery. Please use provided install videos on the website - statistically I have seen install errors made by those who have not watched the install videos / followed instructions.
- IMPORTANT: Original buyer must always ship product back first at own expense, and will receive an update upon us receiving and inspecting the product. No exception - please be smart, never throw away your stock parts in general. I will not send out a replacement to you, and then expect you to ship the part back once you get the new part.
If an issue arises 7 days post-delivery, please send an email at firstname.lastname@example.org, or go to the Contact page to submit your inquiry.
Best efforts are made to wrap your product(s) in the safest manner, and add FRAGILE labels for the courier service to be extra careful. Products are also inspected prior to shipping to catch any defects that could be present prior to shipping out the order. Unity Performance will not be liable for any damages to the product while in transit. I will however be able to assist you in submitting a claim with the courier if required.
If an item is lost during shipping, Unity Performance is not liable for the cost of replacement. I will however be able to assist you in submitting a claim with the courier if required.
Please send an email at email@example.com for any questions, or go to the Contact page to submit your question(s).